FREQUENTLY ASKED QUESTIONS

Q. Can I purchase the Payback Cardz for my own use?
A. No. PayBack Cardz have been developed for customer retention and referral use only, and are meant to be given out to your customers as a gift. Companies purchasing the cardz are not allowed to redeem the cardz for their own personal use, other than a one time test of the product. This includes the purchaser, business owner, family members and employees. Our redemption database screens the orders against the redemptions to police this. Redemptions from purchasers attempting to mislead, abuse or trip the system will void redemption as well as future orders.

Q. What restaurants are eligible in this program?
A. The following restaurant chains (all locations) in the USA & Canada are eligible: Applebee’s, Bob Evans, Buffalo Wild Wings/BW3, Chili’s, Cracker Barrel, Denny’s, Famous Dave’s, IHOP, O’Charley’s, Olive Garden, Outback, Perkins, Red Lobster, Ruby Tuesday, TGI Fridays

Q. What theaters are eligible in this program?
A. All movie theaters, USA & Canada, anytime, anywhere

Q. Do I redeem the Cardz at the restaurant or the theater?
A. No, follow the simple instructions on the back of the card.

Q. How do my customers get paid back?
A. Four Simple Rules:
1. They completely fill out the back of their Payback Card and send it along with their original receipt from the restaurant, or original movie ticket stub(s) to the address on the back of the Payback Card.
2. Their envelope must be postmarked within 10 days of date on receipt.
3. Their envelope must be postmarked before the expiration date listed on back of the card.
4. Only two Payback Cardz per envelope are eligible for payback.

Q. When will they receive their payback?
A. Payback checks are sent in 30 to 60 days.

Q. What is the expiration date on the Cards?
A. Approximately 6 months or more from date of order. See back corner of the Payback Cards. You must postmark your envelope by the expiration date printed on the cards (as well as within 10 days of the date on the receipt or movie ticket stubs).

Q. Is customization available, like logos etc.?
A. Orders of 10,000 pieces or more can be branded and custom printed.

Q. Is there a discount offered for larger orders?
A. Only on quantities of 20,000 or more Cardz.

Q. What if my customers receipt for payback is less than the amount on their Card?
A. Their payback will be for the total amount on the receipt up to the dollar value on the Card.

Q. What are the eligibility requirements for restaurant receipts?
A. Original restaurant receipts must include the detailed food and/or beverage order listed. Duplicate or photo copy receipts will not be accepted. Receipts for restaurant gift card purchases will also not be accepted.

Q. Does the PayBack include tax, alcohol, etc.?
A. Yes, the PayBack is based on the receipt total including tax and alcohol. Tip is not eligible or included in PayBack total.

Q. Can the Cardz be used with other offers and discounts?
A. Yes, because only the total on your receipt is eligible up to the amount on the Card

Q. How many Payback Cardz, receipts, or movie stubs can I send in at a time?
A. One original restaurant receipt with each restaurant card, one original hotel receipt with each hotel card, and up to two original movie ticket stubs with each movie ticket card. You may send in a maximum of 2 Payback cards (with corresponding receipts or stubs) per envelope.

Q. When will I receive my cards?
A. Cardz™ will be received within 7 – 10 days from the date they are ordered.

Q. Who do I contact with questions about this program?
A. Email your question to sales@mmg-sales.com or 866-664-4770, ext 707

Q. Who do my customers contact with questions about their payback status?
A. www.cardzinfo.com Email support@cardzinfo.com or 888-576-6251

Meridian employees, representatives and their family members are not allowed to redeem any Meridian products.

© 2009 Meridian Media Group, Inc.